Frequently Asked Questions

WHERE TO BUY

Please CONTACT US to locate your nearest retail partner. If you do not have a local retailer nearby, you are able to purchase from us directly.  

 

CUSTOMIZATION

We understand how important it is to find the perfect item for your home, office or customer project. That is why most of the designs in Speke Klein's collection can be customized in order to suit your requirements. See our CUSTOMIZATION page for more information or use the form below to contact us about customization.

 

WOOD FINISHes

We are often asked about the difference between our two standard finishes - clear matte lacquer and hand-rubbed oil. Please refer to our FINISHES page for information about each finish. Please contact us if you have a specific question about a finish in relation to your home. 

 

SOLID WOOD vs. VENEER

The designs in Speke Klein's collection are crafted using top quality hardwood in both solid and veneer form.

Solid wood refers to the fact that the plank of wood is cut straight from the tree. When a piece of furniture in our collection is crafted in solid wood, it can be cut in half and you will see the same wood throughout all the components.

A veneer is a thin (normally 0.6mm) specially cut sheet of wood, which is laid down on a stable substrate (normally MDF) to create a flat surface. The trees that are logged for veneer tend to have beautiful colour and grain consistency, which makes them particularly desirable. Speke Klein uses veneered panels in places where a sleek, flat surface is appropriate to the design, and when the use of solid wood could be problematic due to natural wood movement. 

 

ORDER TIME

Order lead-times differ throughout the year and will be quoted at the time of ordering. Our aim is to ship furniture within 6-10 weeks from receipt of your order and deposit.

 

SHIPPING

Shipping and delivery time ranges from 2-4 weeks depending on your location and requirements. 

Shipping charges are based on the item(s) you are ordering. White Glove Delivery including furniture assembly and packaging removal is an added service and an up-charge will apply. White Glove Delivery may not be available at all locations.

 

RETURNS

All sales with Speke Klein are final once your deposit has been received. A 50% deposit is required to process your order and the balance, including shipping and delivery charges, is due prior to shipping. 

 

SALES TAX

Canada: We are required to collect sales tax on all purchases made within Canada. If the order is taxable, shipping charges are also taxable.

United States: Sales tax and customs duty are not applicable on orders shipping to the United States from Canada.

Overseas: The purchaser is responsible for all sales tax and customs charges assessed on the shipment of your furniture.


IF YOU HAVE ANY QUESTIONS or would like further information, Please contact us here:

Name *
Name